LEADING PUBLICANS TELL WHY THEY LOVE THEIR GLOBAL
“I love my Global” has become the catch cry amongst the hundreds of venues that use the Global Gaming System. So loved is the system by NSW pubs, that many of the industry’s greats have been shouting it from the rooftops.
The Global Gaming System has been around for thirty years and has been the operating system of choice for pubs in NSW. UTOPIA Gaming Systems took control of Global in 2016 and has been busy over the past six years upgrading the system and developing the latest in gaming system technology.
Global system fans including The Laundy Hotel Group, Gallagher Hotels, and the Thomas Family Hotels are just some of those happy to share why the Global Gaming System is so important to their gaming operation.
Richie Baggaley from the Laundy’s Woolly Bay Hotel is one of those users of Global who has been happy to share why he ‘loves his Global’. Having been in the pub industry for over eighteen years, he has had a lot of experience using the Global system.
“The Global system is just so easy to use and reliable,” said Richie. “Importantly, because it is so widely used in the industry, we find the big advantage is that new staff that join us from other venues are also familiar with how Global works and so can hit the ground running.”
Managing the gaming operations of any venue is challenging both in terms of driving efficiencies and meeting compliance requirements. To this end clear and simple reporting is key.
Angela Gallagher of Gallagher Hotels is a big fan of Global’s reporting features. “I love my Global because it’s so easy to use, comprehensive reporting and importantly when we need help the support is instantly there for us, it’s that simple,” said Angela.
The easy access to the Help Desk and the overall support that comes as a Global customer is also a common thread of what is important to the end users of the system. With a local 24/7 Help Desk venues can get the support they need when they need it.
For Betty Karpathios, Group Gaming Manager with the Thomas Family Hotels, it’s the people and support behind Global that is important. “I love my Global because the service I receive is second to none. It’s the people and support behind the product that is my number one requirement in my role as Group Gaming Manager, and Global delivers every time,” said Betty.
UTOPIA Gaming Systems, the home of the Global system, has a dedicated team of developers working fulltime on new enhancements and important technological advancements. The latest version, the CCU6, has been built to provide the platform to allow venues to easily adopt the latest in gaming technology such as MIMO, UTOPIA Loyalty and further down the road, digital cashless gaming.
Delivering a gaming system that meets the needs of today’s managers and can take them on the journey into the future will be the key feature of the Global system and will continue to give venues more reasons to love their Global.
Find out more about the Global Gaming System by calling 1800 200 201 or by clicking here.
– END –
Date Issued: 10th October, 2022
Further details: Gina Skinner, Marketing & Industry Relationship Manager
Mb: 0438 066 712
